Customer Service with a Spark of Genius - The coach approach for a quantum leap in service quality and customer loyalty

Duration: 1 day or 6-Hour Webinar

What you will learn

How much emotional energy do you spend with challenging customers on a daily basis? This class will teach you effective and professional ways to turn those challenges into trust building conversations. You will acquire innovative tools to understand the real story and to be able to address the root cause of any customer inquiry. You will learn how to stay connected with your own brilliance in customer service and to continually perform at your best. Each customer communication will make you grow professionally and add value to the company in terms of revenue and customer loyalty.

At the end of each work day you will feel proud of your accomplishments, especially after serving many challenging customers.

Audience

Managers, directors, and team leaders who deal with internal and external customers.

Course Objectives

Upon successful completion of this program the participant will be able to:

• Significantly improve professional listening skills

• Identify personal communication style

• Enhance customer service effectiveness and productivity

• Identify clues for emotional intelligence in communication

• Learn a professional and proven conversation model

• Practice communication skills in real business situations

• Identify new opportunities to apply this communication model

Topics

• Behavioral style assessment

• Personal strength inventory in customer service

• Professional listening

• Building emotional strength in customer service

• Developing trust through challenges

Pre-work

Online communication style assessment DISC

 Please contact us for more info.